KSBs

Knowledge

K1: How to ensure legal, regulatory and professional standards are maintained. Back to Duty

K2: Understand the limits of their accountability, authority and responsibility Back to Duty

K3: Understand the science of pharmacy, basic pharmacological principles, actions and use of drugs Back to Duty

K4: How to ensure the quality of ingredients to produce and supply safe and effective medicines and products Back to Duty

K5: Understand the principles that underpin person-centred care Back to Duty

K6: How to apply professional judgement in the best interests of people Back to Duty

K7: How to communicate with patients, carers and colleagues using a wide range of options and channels focusing on delivering and improving pharmacy services Back to Duty

K8: Understand the principles of information, governance and confidentiality Back to Duty

K9: How to order, receive, maintain, supply and dispose of medicines and other pharmaceutical products safely, legally and effectively Back to Duty

K10: How to apply safe working practices in line with health and safety legislation; know how to risk assess processes and manage outcomes Back to Duty

K11: Know how to effectively deliver key pharmaceutical messages to healthcare team members Back to Duty

K12: Understand the principles of audit and quality-improvement strategies, and how to implement recommendations effectively Back to Duty

K13: Understand the principles of risk management Back to Duty

K14: Understand the most appropriate ways to reflect and act on feedback or concerns, thinking about what can be done to prevent adverse incidents Back to Duty

K15: Understand the importance of effective methods of communication to different audiences Back to Duty

K16: Know how to manage a person’s diverse needs and what is important to them Back to Duty

K17: Know how to provide and promote advice on healthy lifestyles and initiatives, using available resources and evidence-based techniques Back to Duty

K18: Understand how to effectively collaborate and work with colleagues and health care professionals Back to Duty

K19: Know how to undertake effective self-reflection, and how to manage their own personal development Back to Duty

K20: Understand the principles of revalidation Back to Duty

K21: Understand how to safeguard people, particularly children and vulnerable adults Back to Duty

K22: Understand how to deal with complaints and errors, through effective use of established policies and procedures Back to Duty

K23: Know how to work within any local, regional and national guidelines and policies Back to Duty

K24: Know how to apply health and safety legislation in the workplace controls Back to Duty

K25: Know how to respond appropriately to medical first aid emergencies Back to Duty

K26: Understand how to effectively supervise other staff within the pharmacy Back to Duty

K27: Understands how to effectively manage a patient’s medicines by ordering, receiving, maintaining and supplying those medicines and other pharmaceutical products Back to Duty

Skills

S1: Recognise and work within their scope of practice and skills, Back to Duty

S2: Use relevant data and information to make effective decisions Back to Duty

S3: Accurately retrieve and reconcile information about a person’s medicines Back to Duty

S4: Accurately assemble prescribed items Back to Duty

S5: Issue prescribed items safely and effectively and take action to deal with discrepancies carry out an accuracy check of dispensed medicines and products Back to Duty

S6: Accurately perform pharmaceutical calculations to ensure the safety of people Back to Duty

S7: Apply the principles of clinical governance and ensure person’s confidentiality Back to Duty

S8: Assess a person’s present supply of medicines and order appropriate medicines and products. Back to Duty

S9: Receive requests for medicines, including prescriptions, and check for their validity, safety and clarity, taking action to deal with any problems with the person directly Back to Duty

S10: Demonstrate operational skills within their scope of practice Back to Duty

S11: Provide a safe, effective and responsive pharmacy service Back to Duty

S12: Take personal responsibility for the legal, safe and efficient supply of medicines Back to Duty

S13: Apply the principles of governance to pharmacy operational processes Back to Duty

S14: Ensure the confidentiality of patient data. Back to Duty

S15: Communicate and work effectively with members of the multidisciplinary team Back to Duty

S16: Explain the impact of audit and evaluation on the quality of pharmacy operations and services Back to Duty

S17: Engage others in the improvement of processes and systems Back to Duty

S18: Effectively use systems to support the safe and effective management and supply of medicines Back to Duty

S19: Listen to a person, understand their needs and interpret what matters to them. Back to Duty

S20: Give the person all relevant information and advice in a way they can understand, so they can make informed decisions about their health and wellbeing Back to Duty

S21: Optimise a person’s medicines to achieve the best possible outcomes. Back to Duty

S22: Obtain relevant information from people – including patients, carers and other healthcare professionals – and use it to optimise care appropriately Back to Duty

S23: Adapt information and communication to meet the needs of particular audiences Back to Duty

S24: Check and review their own and others work effectively Back to Duty

S25: Suggest and implement personal goals and methods of improvement Back to Duty

S26: Maintain CPD outcomes that meet with regulatory requirements Back to Duty

S27: Identify and respond effectively to errors and near misses Back to Duty

S28: Ensure effective safeguards are in place particularly for children and vulnerable adults Back to Duty

S29: Prioritise time and resources effectively to achieve local and national objectives Back to Duty

S30: Respond to medical emergencies Back to Duty

S31: Ensure that health and safety controls are embedded and working Back to Duty

S32: Effectively supervise other members of the team Back to Duty

Behaviours

B1: Always act in a manner supportive of the regulatory standards Back to Duty

B2: Always act with integrity, openness, honesty, especially when things go wrong. Back to Duty

B3: Be reliable, supportive and reflective Back to Duty

B4: Respect all individual’s values and confidentiality Back to Duty

B5: Value diversity and respect cultural differences – making sure that every person is treated fairly and with respect Back to Duty

Qualifications

English and Maths

Other mandatory qualifications

Additional details

Regulated standard

This is a regulated occupation.

Regulator body:

General Pharmaceuticals Council

Training provider must be approved by regulator body

EPAO must be approved by regulator body

Occupational Level:

3

Duration (months):

24

Review