Extractive operations, construction products, quarrying, cement, mining, waste operations, precast & prestressed concrete, dimension stone, delving, recycling 

Typically a minimum of 12 Months

Operations

• all the hazards and risks of operating weighbridge equipment in accordance with company policies and procedures.

Health and safety

• the importance of reporting and evaluation of all potential work hazards and site-specific hazards, including near-misses and dangerous occurrences.
• the identification of risks of activities through risk assessments and safe systems of working.
• the site induction, risk assessments, legislation, regulations, safe systems of work, and limits of responsibility.

Sustainability

• the environmental impact of your work
• the importance of minimising fuel/waste and environmental impact of work activities.

Effective communications

• the reporting lines in both day-to-day and emergency situations.
• how to communicate effectively and how to develop and maintain effective working relationships.

Product knowledge

• the products and product specifications to be able to perform visual checks.
• the production process of the products that are available on your operational site
• how to check if the vehicle has been loaded or secured correctly
• the procedures if a product is returned or is out of specification

Geography

• delivery area(s) noting weight restrictions and traffic black spots that can affect deliveries

Transport

• the driving rules and regulations that apply to LGV operators

Operations

• operate all equipment related to your role to the required company standards, safe systems of work and relevant HSE regulations.

Sustainability

• identify and report any environmental impact of work undertaken.
• minimise the demand for fossil fuels and natural resources wherever possible and within your are of responsibility.

Planning and organising Work

• plan and complete required tasks in line with the organisations key performance indicators, measures and record progress against them.
• plan work maximising the fleet capacity ensuring haulier driving breaks do not affect deliveries to customers.
• monitor stocks of materials and products required, and report issues with these in line with company policy and procedures.
• react to a changing work schedule and quickly adapt the delivery program depending on the situation.

Communications

• communicate with people at all levels providing clear, accurate and timely information.
• communicate health and safety instruction effectively and check for understanding.

Products

• check end product quality and stocks and report issues in line with company policy and procedures.

I.T.

• use all IT software and or digital systems required within your role

People

• identify opportunities for further business or up-sell to value adding products
• build customer relationships and loyalty
• demonstrate a customer focussed approach and an advocate for the business.
• deal with complaints calmly and diffuse difficult situations.
• intervene when you identify anyone breaking company policy, procedures or H&S rules.
• communicate with the operational team, customers and stakeholders effectively ensuring information is passed clearly and promptly.

Professional judgement

• work within own level of competence or limits of responsibility and know when to seek advice from colleagues

Commitment to code of ethics

• work within the company rules, regulations and maintain professional competence.
• remain calm and maintain accuracy of detail under pressure

Continuing professional development (CPD)

• identify own development needs and take action to meet those needs.
• use own knowledge and expertise to help others.

Commitment to equality & diversity

• recognise the importance of equality and diversity and manage/challenge others to meet the requirements of fairness at work.

Customer service

• maintain a professional, courteous, polite and friendly approach at all times.

Accepting responsibility

• take responsibility for own behaviours, actions and standards of work.
• take initiative to make improvements or reduce H&S risks. 

Health, safety & environment

• take responsibility to comply with risk assessments, safe systems of work, company safety policy and procedures at all times.
• Promote a positive health, safety and environmental culture through situational awareness and by personal example, taking appropriate actions if others are acting unsafely.

 Innovation

• Be proactive in finding improvements that could be made and contribute to implement new procedures or ways of safe and effective working.