Knowledge

K1: Health & safety regulations and practices relevant to the role. Back to Duty

K2: Testing to EU/BS Product Standards.( oven internal temperature & surface temperature tests) Back to Duty

K3: PAT (Portable Appliance Testing) Back to Duty

K4: Customer care techniques including any particular company policies. Back to Duty

K5: Environmental legislation ie WEEE (Waste Electrical & Electronic Equipment) Directive. Back to Duty

K6: Health and safety regulations and practices including waste carriage regulations and Electrostatic Discharge (ESD). Back to Duty

K7: Electrical services, utility services, signal requirements and network connections. Back to Duty

K8: Manufacturer™s installation requirements eg: Ventilation, building strength, viewing distance and other site requirements. Back to Duty

K9: The operating principles and products operating sequence. Back to Duty

K10: The function of software in the operation of the product. Back to Duty

K11: Manufacturer™s service manuals as appropriate. Back to Duty

K12: The importance of van stock maintenance. Back to Duty

K13: The principles by which the product operates to help diagnose the faulty area and component or software.  Back to Duty

Skills

S1: Observe health and safety regulations and procedures including: Back to Duty

S2: Apply electrical safety tests. Back to Duty

S3: Avoid the hazard left by residual energy. Back to Duty

S4: Ensure all tools and equipment are safe and fit for purpose. Back to Duty

S5: Understand and apply EU/BS product standards. Back to Duty

S6: Apply Portable Appliance Testing. Back to Duty

S7: Identify and use the appropriate mode of communication and be able to deal with and listen to customers. Back to Duty

S8: Comply with health and safety procedures to protect colleagues, customers and their family. Back to Duty

S9: Resolve disputes and know who to report to in case of problems. Back to Duty

S10: Research and apply environmental legislation that is current and appropriate to installations and repairs. Back to Duty

S11: Advise customers on energy saving practices and choosing environmentally friendly purchases in the future. Back to Duty

S12: Use the correct lifting techniques. Back to Duty

S13: Apply safe stowing procedures. Back to Duty

S14: Fit / remove safety bolts. Back to Duty

S15: Deliver product. Back to Duty

S16: Agree suitable site, with customer, for installation. Back to Duty

S17: Carry out electrical safety tests. Back to Duty

S18: Install product to manufacturer's regulations. Back to Duty

S19: Make network connections including WiFi, Internet and blue tooth. Back to Duty

S20: Demonstrate product to customer's satisfaction ensuring customer can operate product. Back to Duty

S21: Complete paperwork including re-call registration if agreed with customer. Back to Duty

S22: Select, use and apply diagnostic tools and aids to locate fault. Back to Duty

S23: Ensure that there is not a primary reason for fault occurring. Back to Duty

S24: Ensure replacement components are correct and meet specification. Back to Duty

S25: Replace components or reinstate software using correct sequence, appropriate tools and techniques. Back to Duty

S26: Ensure no damage to other components. Back to Duty

S27: Ensure product is working properly, test it for electrical safety, EU/BS Standards and demonstrate it to the customer. Back to Duty

S28: Communicate technical findings and Product / claim investigations, both verbally and in writing. Back to Duty

S29: Observe and adhere to the principals of Electrostatic Discharge (ESD) when handling spare parts and open products Back to Duty

S30: Apply the appropriate electrical, electronic & software principles to understanding the nature and reason for faults. Back to Duty

S31: Understand and apply the principles behind product connectivity Back to Duty

S32: Understand and complete Network & Router set-up Back to Duty

S33: Relate performance to speed and/or set-up of the customer network Back to Duty

S34: Understand Apps and use them in product function & troubleshooting Back to Duty

Behaviours

B1: Giving a good impression of their employer and themselves by being polite and appropriately dressed. Back to Duty

B2: Having a friendly greeting and manner to colleagues and customers Back to Duty

B3: Showing respect for customer™s property and possessions Back to Duty

B4: Having concern for the safety of colleagues, customers, their family and pets Back to Duty

B5: Continuing ˜personal professional development™ in an industry that is changing rapidly Back to Duty

B6: Developing a trusting relationship with customers and colleagues Back to Duty